Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Steph’s Wildflower Tea Co.

Returns

We accept returns of unopened, unused products in their original sealed packaging within 30 days of delivery.

To request a return, please contact us at stephswildflowerteaco@gmail.com before sending your item back. Returns sent without first contacting us may not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

For health and food-safety reasons, opened tea products cannot be returned or refunded.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and a photo of the item. We will review the issue and arrange an appropriate replacement or refund.

Refunds

Once an approved return has been received and inspected, we will notify you. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund.

Return Shipping

Approved returns should be mailed to the return address provided when your return request is authorized. Please do not send returns without contacting us first.